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FAQ

What if I can’t find a program on the website?

This website features a selection of over 1000 programs from the Film Australia Collection of more than 5000 films and videos. (The Broadcast Sales area features only those titles in our current Documentary Sales Catalogue.)

New and upcoming programs and titles from our back catalogue are added to the site on a regular basis. However, we only feature programs that have been produced or are distributed by Film Australia.

For other Australian productions, start by checking our main National Film and Sound Archive website or the Screen Australia Productions website.

For information on Film Australia Collection programs not listed on the website, contact program sales.

Why can’t I see any prices on the website?

You need to set your pricing category before any prices will be displayed on the website. That’s because we charge different prices to different users.

Do you charge Goods and Services Tax (GST) on DVD purchases?

We charge GST for purchases within Australia. All prices quoted on this website (whether for Categories A, B, C or Home DVD) already include GST.

International purchases are exempt from GST. For international pricing information, contact Film Australia Collection Program Sales or download our international order form with price guidelines from our How to order page.

Are there additional freight and handling charges?

Yes, there are. If you are using our website’s online order form, your freight charges are automatically calculated and added to the total price of your order.

Freight charges within Australia are (GST inclusive):

  • 1-3 items AUD $7.00
  • 4-7 items AUD $15.00
  • 8-12 items AUD $20.00

For larger quantities, contact Film Australia Collection Program Sales

For orders outside Australia, see the charges listed on our downloadable order forms on our How to order page.

How do I pay for orders?

Film Australia Collection Program Sales accepts credit card payments, cheques and money orders within Australia. For orders outside Australia, see the payment options on our order forms on our How to order page.

Credit card payments are accepted online or by phoning, faxing or mailing your details to Film Australia Collection Program Sales.

Unless you are an account customer, we need to receive your payment with your order. You can either:

  1. order online with a credit card (it’s simple and secure).
  2. make an online order enquiry and send your payment by mail or phone/fax your credit card details.
  3. order and pay by mail, fax or phone.

Account customers may also order by sending us their official order form.

For information about establishing an account, contact Film Australia Collection Program Sales.

Which credit cards does Film Australia Collection Program Sales accept?

Film Australia Collection Program Sales accepts Mastercard and Visa. Credit card payments can be made when ordering online, or you can phone, fax or mail your details if you prefer.

Which countries does Film Australia Collection Program Sales accept orders from?

Film Australia Collection Program Sales accepts orders from all countries. However, full online ordering and payment is currently available only to customers within Australia. International customers can make an online order inquiry or download an order form for faxing or mailing from our How to order page.

What types or standards of DVD can Film Australia Collection Program Sales supply?

DVDs can be supplied in the two main world DVD standards: PAL and NTSC. Film Australia Collection program sales will supply DVDs in the standard that applies in the country of order unless you specify otherwise. A country by country reference can be found at Video University - Worldwide Standards.

To enquire about other programs not on this list, contact Film Australia Collection Program Sales.

Are there any restrictions on how I use a DVD I’ve purchased?

Yes. The price you pay for the DVD is based on the intended use of the program.

For example, a DVD purchased at the home DVD price should not be used in an educational institution or included in a lending library. No DVDs can be screened to a paying audience or duplicated, edited or broadcast without the prior written permission of Film Australia Collection Program Sales. See our Terms and conditions. For more information, contact Film Australia Collection Program Sales.

Do you have programs for deaf and hearing impaired people?

Some programs are available with closed captions or supertext. To see a list of these programs, choose the Closed Caption or Supertext categories on the Search all programs page. If a title has closed captions or supertext, this information will also appear on the specific program page; these titles are flagged with the symbol:

Closed Captions closed captions

Supertext supertext

What does Closed Captioned refer to?

Closed captioned DVDs are DVDs with captions on them, which are hidden unless you have the appropriate decoder.

What does Supertext refer to?

Supertext® is the Australian Caption Centre’s registered trademark. It means that a program carries a special brand of captions generated by the Australian Caption Centre (ACC). Programs, videos and TV commercials that have been captioned in this way meet strict standards set down by consumers and industry regulators.

Why are order details being displayed when I haven’t yet added any programs to my current order?

These programs are from a previous order that wasn’t processed. If you log out of the Film Australia Collection Program Sales site without finalising your order, details are retained and displayed when you return to the site.

About the transfer facilities at Film Australia Collection Program Sales

See the Transfer Suite page